Reception Programme for Dental Practice by Ashley Latter
Discover the Secrets to World-Class Communication.
This programme is a mixture of presentation, facilitation, discussion and hands on coaching. Your receptionist will develop new behaviours and new skills that makes your practice stand out from the competition and ensure that enquiries turn into appointments. It does exactly what it says on the tin. We will coach your team members on how to take an enquiry and turn it into an appointment.
This course is specifically focused on those members of the practice team who are involved in handling new and even existing patient telephone enquiries and emails.
Click to view Reception Programme Course Brochure
Without doubt the Reception Team are the most important people within the dental practice. They are the first point of contact when a patient either telephones or visits your practice and you get once chance to make a good impression. That telephone call is potentially worth.
Reception team or any members of the practice team who are involved in handling new and even existing enquiries to turn more of those enquiries into appointments and ultimately long-term patients.
Mr Ashley Latter
Internationally Renowned Dental Communication Trainer
Ashley Latter has delivered over 34,000 hours of Business Coaching to the Dental Industry all over the world, countries worldwide including, Canada, the USA, India, Singapore, Australia, and all over Europe. Dentists have travelled from the USA, India and even Australia to attend his courses at his Training centre in Manchester.
Over 25,500 delegates, which include Dentists, Orthodontists, Treatment-Coordinators, Specialists, and other team members have benefited. Although difficult to quantify, he is probably responsible for helping dentists and their teams all over the world generate hundreds of millions of pounds worth of extra treatment plans, allowing them to deliver the dentistry they love to do, and patients want.
Ashley has written three books, his most popular are ‘‘Don’t wait for the Tooth Fairy’, ‘You are Worth it’ (communicate your fees with confidence), and ‘The Dental Practice Jugglers – The Ultimate Practice Managers Guide.’
Ashley’s unique coaching process allows the delegates to develop new skills, new behaviors, that increase their level of self-confidence, improve performance in the Practice, and improve results, all in a very fun and positive way.
Ashley lives in Manchester in the North of England and is married to Graziella. They have two daughters Enrica and Martina and in his spare time loves cycling, walking in the Lake District and spending quality time with his family.
80 Middle Road, Singapore 188966
Bras Basah I & II